Hospitality in Fitness – Part I – Improving Client Satisfaction in Group Fitness Training
by Cody McDermott, CSCS
Personal Training Quarterly
August 2025
Vol 12, Issue 1
This article will explore how hospitality-driven approaches can help personal trainers build a connection with clients and enhance fitness experiences in a group class.
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This article originally appeared in Personal Training Quarterly (PTQ)—a quarterly publication for NSCA Members designed specifically for the personal trainer. Discover easy-to-read, research-based articles that take your training knowledge further with Nutrition, Programming, and Personal Business Development columns in each quarterly, electronic issue. Read more articles from PTQ »
References
- Collado-Mateo, D, Lavin-Pérez, AM, Peñacoba, C, Del Coso, J, Leyton-Román, M, Luque-Casado, A, et al. Key factors associated with adherence to physical exercise in patients with chronic diseases and older adults: An umbrella review. International Journal of Environmental Research and Public Health 18(4): 2021.
- Micah, S. The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets. New York, NY: SelectBooks, Inc.; 99-161, 2018.
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Audience:
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Topics:
Program design Organization and Administration Testing and Evaluation Client Consultation|Assessment Professional Development
Program design Organization and Administration Testing and Evaluation Client Consultation|Assessment Professional Development
Keywords:
Encouragement Empathy Positive Mindset Contextual Associations Client Success Motivation Group Fitness Training Hospitality
Encouragement Empathy Positive Mindset Contextual Associations Client Success Motivation Group Fitness Training Hospitality
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